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Our Approach
Housing first
Housing is the first step towards stability. Traditionally, homelessness has been addressed using a stepping stone approach, with your own home being the very top rung. That doesn't make much sense to us. If you don't have a home, you can't apply for jobs. You can't get regular medical care. You can't even receive mail. For the majority of the chronically homeless, not having stable, permanent housing is a barrier to everything else in their lives. Taking care of the housing first gives our residents the opportunity to rebuild stability in a safe environment. We believe everyone deserves housing that is safe, decent, and affordable.
Permanent housing
Have you ever tried to finish a project an hour before the deadline? Half of your mental energy is spent looking at the clock rather than focusing on the task at hand. Housing is no different.
Placing a time limit on being inside--whether it's a few weeks, months or even years--guarantees that a sizable chunk of a person's focus will be spent on that time limit. This can keep individuals experiencing chronic homelessness in a state of fight or flight, making it nearly impossible to move forward on goals that can keep them housed.
We removed the time limits entirely. Though the goal is always to empower and encourage residents on their journey toward self-sufficiency, we have removed the pressure of placing a deadline on residency.
Supportive housing
Housing First doesn't mean Housing Only. When a resident gets their first set of keys on move-in day, they still have every challenge they had the day before. We provide support services to help our residents navigate their transition and beyond. Every single one of our residents has access to an onsite Resource Coordinator who can help navigate the social services application process, perform crisis management, find connections with outside partners and plan community meals and activities.
We also provide emergency pantries at each building and help residents find furniture and clothing donations to cover their basic needs. Staying housed is difficult, but we're with our residents every step of the way.
Eviction Prevention
Getting inside means absolutely nothing if you can't stay there. Our residents have barriers like past trauma, mental and physical disabilities, and boundary issues. All of these things can make it extremely difficult to stay housed. We do everything in our power to prolong tenancy. This is where the "creative" in "creative housing solutions" comes into play.
Promise to Pay agreements help get our residents back on track with paying rent. Sometimes things happen, and we allow our residents to make small monthly payments on top of their rent to make up that missed payment. As long as we can see a good faith effort, we'll work with our residents.
Sometimes the adjustment to apartment living is difficult. We craft Personalized Housing Plans for our residents to help ease the transition. Maybe that means doing weekly check-ins. Maybe it's taking a break with visitors until things calm down. We work with our residents to ensure that an eviction is almost never an option.
Covid-19 Rent Relief
Another $15 million will be spent on rental assistance for Indianapolis residents who have been impacted by COVID-19.
The current plan for the rent assistance is an online application process, with accommodations for people without internet access.
“Families that have been affected by COVID, who have experienced job loss or reduction in work hours, or increased expenses because they’ve had to pay medical bills because they’ve gotten sick with COVID will be eligible to apply for assistance back rent [to April 1] or forward rent for a total of 90 days,” said Indianapolis Deputy Mayor of Community Development Jeff Bennett. “Any resident in the community, regardless of status, can apply for assistance.”
Any Indianapolis residents seeking more information about the rent assistance programs should check the Indy.gov/covid page, where more guidance will be posted.